Read our FAQs

Ordering

When can I place my order?
Our ordering window opens every Tuesday and closes Friday at 11:59 PM for meals ready the following Monday.
Where can I order?
Visit www.mealmebysof.store/shop to view our weekly rotating menu and place your order in just a few clicks.
Could I place an order for just one meal? And can i pickup today?
We are only open online Tuesday - Friday and have a 5 meal per order minimum. Pickups are only on Mondays during our pickup times!

Delivery and Pickup

Do you offer delivery?
Yes! We deliver every Monday within a 20-mile radius of our pickup location in Bloomingdale, IL between 1–7 PM. Please note: We do not offer exact delivery times or special delivery requests. If you won’t be home, we recommend leaving a cooler with ice packs outside to keep your meals fresh.
What are pickup hours?
Pickup is available every Monday from 5–7 PM. Early pickup is typically available from 12–1 PM, but this may change. Please check our Instagram or Facebook stories the day of pickup for the most accurate information.
Are you open in-store during the week?
We are only open in our store for pickups on Mondays. All other ordering is done online only, and we accept orders from Tuesday all day to Friday at 11:59 PM for the following week.
Pickup location
Pickups are always from 5-7pm at our storefront location at 148 S. Bloomingdale Rd Unit 112 in Bloomingdale, IL

Meal Details

Are the meals fresh or frozen?
Our meals are always fresh, never frozen — prepared from scratch using quality ingredients.
How long do the meals stay fresh?
Meals stay fresh in the fridge for 5–7 days. We recommend eating seafood and more delicate meals earlier in the week and for all customers to use their best judgement on when to consume each meal.
Are meals customizable?
Meals are pre-set and crafted for balance and flavor. While customization isn’t available, we offer gluten-free, dairy-free, and macro-friendly options weekly.

Nutrition & Macros

Are your meals dietitian-approved?
Yes — all meals are reviewed by registered dietitian Lisa Testolin, RDN and are MyFitnessPal compatible, with full macros listed.
Can Meal Me support my fitness or health goals?
Yes. Whether your goal is fat loss, muscle gain, or eating healthier, our meals are designed to support your lifestyle.

Heating, Freezing, Allergies & Packaging

How do I heat up my meals?
All meals come in microwave-safe containers. Simply vent the lid and heat for 1–2 minutes or until the recommended food safe temperature.
Can I freeze my meals if I don’t eat them in time?
Although we do not recommend it, the short answer is yes! Many meal prep services—and diets—recommend freezing meals you can’t consume within the 5‑6 day fridge window. Just remember to thaw overnight in the fridge before reheating. And keep in mind, at Meal Me, we do not use any artificial preservatives that may help preserve the quality after freezing meals.
Do you list allergens?
Yes. All major ingredients are listed under each menu item. However, please note that our kitchen is not allergen-free. Please leave us a note in our ‘special requests’ section if there is an allergy we should be aware of!
What kind of packaging do you use?
We use BPA-free, recyclable containers.

Pricing, Bundles & Discounts

Do you offer bundle discounts?
Yes — we offer discounts on larger orders. The more meals you purchase, the more you save. Details are available on our website.
Is there a referral program?
Yes. Refer a friend and receive discounts on your next order. Your friend will receive 25% off their first order as well. The more you refer, the more you save.

Changes & Cancellations

Can I change or cancel my order after it’s placed?
Yes — as long as it’s done before Friday at 11:59 PM. After that time, orders are locked in to allow for fresh, on-time preparation. Any other cancellations are up to the owners discretion.

Special Orders & Partnerships

Do you offer catering or bulk orders for gyms, hospitals, or businesses?
Yes. We provide custom meal solutions for support groups, gyms, hospitals, and corporate wellness programs. Please contact us directly to learn more.