Welcome to Meal Me! By placing an order, using our website, or receiving our products, you agree to the following terms and conditions. Please read them carefully.
- Ordering and Payments
- Orders must be placed by Fridays at 11:59 PM to receive meals by the following Monday.
- All payments must be completed through our website at the time of checkout.
- Meal Me does not offer refunds once orders are placed, as meals are made to order.
- Delivery & Pickup Information
- Meal Me partners with independent contract delivery drivers who are responsible for completing deliveries to the address you provide.
- Once meals are delivered to your doorstep or designated drop-off location, Meal Me is not liable for any loss, spoilage, or damage. Please ensure someone is home or leave a cooler with ice packs outside to maintain food safety.
- Meal Me is not responsible for missed deliveries due to incorrect addresses or lack of access (e.g., gated entries or apartment access codes not provided).
- Food Safety & Handling
- All meals are prepared in a commercial kitchen that follows local health department guidelines.
- We use gloves, food-safe equipment, and proper temperature controls throughout our prep and packing process.
- Once meals leave our kitchen, it is the customer’s responsibility to refrigerate them immediately and consume within 5–7 days for freshness and safety.
- Meals should be reheated to 165°F before consuming. Meal Me is not responsible for improper storage or reheating after delivery or pickup.
- Meal Me by Sof prepares all meals in a facility that may process peanuts, tree nuts, dairy, soy, gluten, shellfish, and other potential allergens. We do not operate in a certified allergen-free facility. Customers with severe food allergies should exercise caution before consuming our products.
- Allergies & Special Requests
- Meal Me offers a special request box at checkout for allergy notes or dietary needs.
- While we do our best to accommodate, we cannot guarantee a completely allergen-free environment, as our kitchen handles nuts, dairy, gluten, soy, shellfish, and other common allergens.
- By ordering, you acknowledge this risk and release Meal Me from liability in the event of an allergic reaction.
- Product Substitutions
- Due to seasonal availability or inventory issues, Meal Me reserves the right to substitute ingredients or meals of equal value and nutrition without prior notice.
- We strive to maintain menu accuracy but substitutions may occur to ensure timely delivery and freshness.
- Cancellations & Refunds
- All sales are final. We do not offer refunds for missed pickup or delivery unless it is due to an error on our part.
- If you need to cancel an order, please contact us before the ordering deadline (Friday 11:59 PM). No cancellations are accepted after this time.
- Use of Website
- You agree not to misuse our website or content. All content, branding, and photos are the property of Meal Me and may not be copied or reused without permission.
- Contact Information
- If you have any questions about your order, delivery, or food safety, please contact us directly at [email protected] or 630-445-9252.
- Right to Refuse Service
- Meal Me reserves the right to refuse service, cancel orders, or terminate accounts at our sole discretion for any reason, including suspected misuse or abuse of our service.
- Health Disclaimer
- Meal Me does not provide medical advice. Our meals are not intended to diagnose, treat, cure, or prevent any disease.
- Always consult with your physician or registered dietitian before starting any new diet, especially if you have a medical condition or food sensitivities.
