1. Meal Me Meal Prep
2. These terms and conditions govern the use of our meal prep services and the relationship between the meal prep business (referred to as “we,” “us,” or “our”) and the customer (referred to as “you” or “your”). By using our services, you agree to comply with these terms and conditions.
3. Order and Payment
4. 2.1 Placing an Order
5. You may place an order through our website, mobile application, or other designated platforms. By placing an order, you confirm that the information provided is accurate and complete.
6. 2.2 Payment
7. Payment for the meal prep services must be made at the time of order placement. We accept payment methods as specified on our platform. All prices are subject to applicable taxes and fees.
8. Delivery and Pickup
9. 3.1 Delivery
10. We will make reasonable efforts to deliver the meals on the agreed-upon date and time. However, we cannot guarantee delivery times, especially in cases of unforeseen circumstances. If delivery is delayed, we will notify you as soon as possible.
11. 3.2 Pickup
12. If you choose the pickup option, you are responsible for collecting the meals at the specified location and time. Failure to pick up the meals within the designated time may result in forfeiture of the order without refund.
13. Cancellation and Refunds
14. 4.1 Cancellation by You
15. You may cancel your order within 1 hour of placing. Cancellations made after the specified timeframe may not be eligible for a refund.
16. 4.2 Cancellation by Us
17. We reserve the right to cancel or reschedule an order due to unforeseen circumstances. In such cases, we will notify you and provide a full refund or offer an alternative arrangement.
18. 4.3 Refunds
19. Refunds, if applicable, will be processed by owner back to your original payment method within 7-15 business days
20. Food Safety and Allergies
21. 5.1 Food Safety
22. We prioritize food safety and follow best practices in handling, storage, and preparation of meals. However, it is your responsibility to ensure that the meals are stored, handled, and consumed properly to maintain their freshness and safety immediately after receiving.
23. 5.2 Allergies and Dietary Restrictions
24. While we strive to accommodate specific dietary requirements and allergies, we cannot guarantee that our meals are free from all allergens. It is your responsibility to inform us about any allergies or dietary restrictions, and we will make reasonable efforts to accommodate them.
25. Intellectual Property
26. All intellectual property rights related to our brand, website, mobile application, and other materials provided by us remain our property. You may not use, modify, or distribute our intellectual property without our prior written consent.
27. Limitation of Liability
28. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the use of our services.
29. Governing Law and Jurisdiction
30. These terms and conditions shall be governed by and construed in accordance with the laws of Illinois. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Illinois.
31. Modifications
32. We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our platform. It is your responsibility to review these terms and conditions periodically
Subcontractor Delivery Drivers
10.1 Relationship with Subcontractor Delivery Drivers
Our delivery services may be performed by subcontractor drivers who are independent contractors. They are not our employees, and we do not assume any liability for their actions or omissions.
10.2 Delivery Service Standards
We will make reasonable efforts to ensure that our subcontractor delivery drivers meet the necessary standards for professionalism, timeliness, and customer service. However, we cannot guarantee the conduct or performance of subcontractor delivery drivers.
10.3 Compliance with Laws and Regulations
Subcontractor delivery drivers are responsible for complying with all applicable laws, regulations, and licensing requirements related to the delivery of meals. We expect them to have appropriate permits, licenses, and insurance coverage for their vehicles.
10.4 Dispute Resolution with Subcontractor Delivery Drivers
In the event of any dispute or issue arising from the delivery services provided by subcontractor delivery drivers, you agree to address such matters directly with the drivers. We shall not be held responsible for any disputes or claims arising from the actions or omissions of subcontractor delivery drivers.